blog post

Norwegian Cruise Line has launched online check-in via its new “My NCL” portal. This online gateway allows agents and guests to update and track pre-cruise activity through a three-step process. The move is part of NCL’s Partnership 2.0 initiative designed to strengthen its relationship with travel agents. “By checking in online with ‘My NCL,’ guests will speed up the boarding process allowing them to start enjoying their Freestyle Cruising vacation sooner,” said Vivian Ewart, vice president of passenger services. “Travel partners will find ‘My NCL’ especially helpful in ensuring a seamless process from the moment a guest books to the minute they begin enjoying their vacation.”

Booked guests can log onto www.ncl.com,  from reservation inception up until 24 hours before departure, and click on the online check-in icon to begin the process. Guests will be asked to enter their name, ship, sailing date and reservation number in order to create a username and password. Once a profile is created, all guest preferences -- including reservation details and required pre-cruise information including the guest check-in form, shore excursion reservations, and printable cruise ticket -- are stored on their “My NCL” account. The guest check-in form on “My NCL” is intuitive based on the guest’s nationality and itinerary and will automatically alert the guest of the appropriate documentation needed to sail.  Guests can also log into their “My NCL” account at any time to update their profile and cruise vacation preferences, as well as check on their Latitudes (past guest program) status.